I want you to be happy with your order, and I always pack everything with care. Still, if something is wrong or you need to return an item, here is how returns and refunds work at Favorite Postcard.

You will find the return form here.

Returns

If you change your mind, you can request a return within 14 days of receiving your order.

To start a return, please contact me through the Contact page or reply to your order confirmation email. Please include your order number and the item or items you would like to return.

Returned items must be:

  • unused;
  • undamaged;
  • in their original condition;
  • packed safely for return shipping.

Please do not send anything back before contacting me first. I will send you the return instructions and return address.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

I recommend using a reliable postal service and keeping your proof of postage until the return is complete. I cannot refund items that are lost or damaged on their way back to me.

If the return is caused by my mistake, for example if you received the wrong item, I will of course help make it right.

Refunds

Once I receive your return and check that the items are in their original condition, I will issue a refund to your original payment method.

If you return the full order, I will refund the returned items and the standard shipping cost paid at checkout. Extra shipping upgrades, if selected, are not refunded.

If you return only part of your order, the original shipping cost is not refunded.

Refunds are usually processed within a few business days after the return is received, but it may take additional time for your bank or payment provider to show the refund in your account.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible.

Please include:

  • your order number;
  • a short description of the problem;
  • clear photos of the damaged, faulty or incorrect item;
  • photos of the packaging if the package was damaged in transit.

I will review the situation and offer a suitable solution, such as a replacement, refund or another fair option.

Please do not throw away the damaged item or packaging before contacting me, as photos may be needed for a postal claim.

Items that cannot be returned

Some items cannot be returned unless they arrive damaged, faulty or incorrect.

This includes:

  • personalised or custom-made items;
  • items made or adjusted especially for you;
  • digital products, once they have been downloaded or accessed;
  • items that have been used, damaged or are no longer in their original condition.

Orders returned to sender

If an order is returned to me because it was unclaimed, refused, or because the delivery address was incorrect or incomplete, I will contact you once the parcel arrives back.

In this case, I can either:

  • resend the order after the new shipping cost is paid; or
  • refund the items, excluding the original shipping cost.

Please make sure your delivery address is correct before placing the order.

Lost or delayed packages

Postal delivery times can vary, especially for international orders. Delays can happen because of customs, holidays, local postal issues or random postal mysteries that nobody asked for.

If your order seems delayed, please contact me and I will help you check what can be checked.

For tracked shipping, we can follow the tracking updates and, if needed, open a postal inquiry.

For untracked shipping, tracking information is not available. I always keep proof that the order was shipped, but untracked mail does not include detailed tracking or postal compensation if the package is lost.

For larger or important orders, I strongly recommend choosing tracked shipping at checkout.

Customs and import fees

International orders may be subject to customs duties, import taxes or handling fees charged by your country. These fees are not included in the order total and are the buyer’s responsibility.

If a parcel is refused because of customs fees and returned to me, I can refund the returned items once the parcel arrives back, but the original shipping cost is not refunded.

Need help?

If you have a problem with your order, please contact me before opening a payment dispute. Most issues can be solved much faster by email.

I care about every order I send, and I will always do my best to find a fair solution.

Email for all cases: info@favoritepostcard.com, my personal mail if needed: sal.omise@gmail.com